Shipping policy

This Shipping Policy explains how and when we process and deliver orders at ShopVelvetRow. By placing an order you agree to the terms below.

Order Processing Time

Orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email with tracking once your order ships.

Shipping Times

Estimated delivery times after processing:

United States: 7-15 business days (standard)
International: 10-25 business days depending on destination and customs

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs, weather, or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and order value. Any free-shipping promotions and their conditions will be shown at checkout.

Tracking Your Order

Once shipped, you will receive a tracking number by email. Please allow a few days for tracking information to update.

Customs, Duties and Taxes

International orders may be subject to import duties and taxes charged by the destination country. These charges are the responsibility of the customer and are not included in the order total.

Incorrect Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.